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Return Policy

Returns
Our policy All sales are FINAL. Refunds or exchanges are based on the managers discretion.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.  We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
 
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 3 days after delivery

Requirements for a Full Refund
  1. Items must be in new and unused condition.
  2. Items must be returned with all of their original packaging and accessories.
  3. Items must be shipped back to us fully insured using a trackable shipping method at your expense.
  4. Items must not be assembled or modified in any way.
  5. Items must include a return authorization number provided by Best Direct Outlet.
Fees and Deductions
All returns and exchanges are subject to a 22% restocking fee plus applicable return shipping fees listed below.

A return shipping cost estimated at $1.75 per pound will be deducted off your refund if:

  1. You choose to have Best Direct Outlet pick up your return from your residence or delivered address.
  2. You refuse delivery for any reason without consent from Best Direct Outlet.
  3. You refuse an entire shipment because only a part of an item is damaged.
  4. The delivery address you provided was invalid and the order could not be delivered.
  5. You choose to cancel your order and it is past the cancellation time frame.
  6. If an item does not fit in your home and/or through your door.
  1. If you only return part of an order that included a package discount, the package discount will be void and you will be credited less the amount of the discount.
  2. If parts or accessories are missing from the original packaging, a fee will be deducted from your refund.

*Remote delivery locations may be subject to additional charges.